Tuesday, 2 February, 2010, 02:34
Posted by Administrator
Let's make this short & sweet. The perfect softphone would be free and would integrate into a piece of software that I already use as a plug-in. It would show up as a set of options, or as another tab, or as a separate small window, but it would not require the installation and execution of a completely separate program.
At the moment, we're using X-Lite. It's a gateway drug, as it were -- a free application that provides users with the "most popular" features of eyeBeam and Bria, CounterPath's paid products. It's a separate, standalone program.
The problem is that this is an additional program to support. Additional programs require additional how-to guides, additional application knowledge, additional licenses, and so on. if the softphone component is integrated into an already-familiar application, that's one less thing to worry about. For example, everyone in the office knows how to use Skype for voice and IM. Why not have a separate tab in the Skype interface that allows the user to place and receive alls via our own Trixbox?